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- We sincerely apologize for the distress caused by the delay or misdirection of your request. It is crucial that requests for account closure and responsible gaming are handled with the utmost urgency and respect.
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- Our experience with support was generally adequate (although response times were sometimes slower than expected), and more complex queries were not always handled particularly well.
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Update on No-Deposit Offers: The Changes Made and Their Significance
It’s also wonderful to know that our support team has been fast and helpful whenever you reached out. We’re glad to hear that you found the casino itself pleasant to use, but we’re very sorry to hear about the concerns you’ve had regarding your gameplay outcomes and, most importantly, the delay in closing your account. We sincerely apologize for not meeting your expectations.We have carefully reviewed the concerns you raised regarding VIP treatment (support response times), and your request to close your account.